Privacy Policy

The privacy policy represents a set of points that explain to he user the necessary details about the processing of their personal data by the platform. It is a highly important document that is mandatory to accept before you begin gambling at LocoWin. It needs to be said that the company gathers the personal detail only from those bettors, who are 18 years old or above, and minors can’t use our services by any chance. The terms “we”, “company”, “brand”, “platform”, “casino”, and “our” that you will see in the following text are related to LocoWin. At the same time, the terms “you”, “bettor”, “player”, “gambler”, and “user” can be regarded as relating to the users of the platform. The reference to “games” or “services” can be defined as relating to the products of the company.

During your gambling at LocoWin, we collect different details that not only helps us to secure your experience, but also to improve our services as well. It is necessary for the gamblers to know which data we collect and when we do that. Therefore, you can get acquainted with the main categories of information that we gather below:

• Personality. We gather the details, which relate to you personally, such as your name, city, date of birth, address, zip code, etc. It is necessary information for successful registration on the platform, and it is mandatory to provide for all players;
• Contacts. In addition to your identity data, we collect your email and phone number not only for making the login available to you, but to communicate with you and offer you some exclusive promotions as well;
• Financial Information. We need to know the details of the payment methods that you use in order to process the transactions successfully. That category can include card number, wallet number, expiration date, etc.;
• Additional Documents. In case you are required to complete the verification as part of the KYC policy, then the security service can require you to provide additional documents, which can prove your identity. It can be an ID, a utility bill, a driver’s license, or any other corresponding document;
• Technical. While you gamble on the website, we collect the information about your interactions with the platform and your preferences in order to personalize your experience and provide you with interesting offers;
• Information About Your Activity. That is the data, which is related to your betting, deposits on the platform, balance details, favorite games, staking history, and other activities;
• Other. In addition to the categories above, LocoWin can collect details about your ethnicity, account limits, self-exclusion, and health.

In case you are questioning yourself, why does LocoWin need to collect personal information, then there are several purposes. When you access the platform for the first time and register, you give the company a legal right to collect some information about you and process it. In the list below, you will see why we need to collect the data about our users:

• For meeting our legal obligations;
• To provide you with a high-quality gambling experience;
• For securing the platform from fraudulent activity, including money laundering and hacking attacks;
• To protect the company’s interests and rights;
• For personalizing your gambling;
• For marketing purposes.

It needs to be said that some types of data are collected automatically, but you have a legal right to restrict access, and the company won’t collect it. In addition to that, we can keep the data about your gambling activity in order to prevent possible issues with irresponsible betting.

The company doesn’t need any consent from you to process the data that you have provided. Of course, there are some cases when you can restricted. For example, when it is related to the emails from us, you can simply unsubscribe from them, and you won’t receive them anymore. However, there are some purposes, which we need to process your data for and they are listed below:

• When we need to protect the legal interests of the company;
• When it is required by the bodies that fight against crime, such as money laundering, terrorism, or the authorities that control online gambling;
• For providing you with the services that the platform is required to offer according to the agreement between the user and the company.

The company makes every effort to keep your data secret and doesn’t share it with unreliable bodies. However, there are some third parties that need to process your personal information for several reasons. You can be sure that we disclose your data to them only in the cases when:

• These third parties help us to maintain the quality level of our services;
• It is required by legal or government authorities;
• The regulatory bodies have the right to process it for AML or antiterrorism purposes;
• It is evidence of any kind of criminal activity;
• The company needs to protect its rights and property;
• You have asked the third party to request the detail;
• Your health is under threat, and you need to receive professional help as soon as possible.

LocoWin’s main goal is to provide the necessary security level not only to the bettors on the platform, but also to the data that they provide. It means that we apply serious safety instruments, which help us to protect your personal details and process it securely. Below you will see the list of measures that we take to maintain the high safety level:

• SSL protection of your Internet connection;
• Modern encryption methods;
• Limited access to your data for our employees and third parties;
• Firewalls protect the platform from hacking attacks;
• Constant work of our security team, which prevents all criminal activity.

When you select LocoWin as your main platform for online gambling, you get the level of safety that no other company can offer. Therefore, you don’t need to worry about the safety of your data and play in the casino games with comfort.

It needs to be said that the casino has a legal right to retain the information about the users for some time. It is made to meet our obligations and protect the company’s rights if such a need exists. Here are the periods that which specific kinds of data will be kept:

• 5 years. We save all the information that you have provided us with, including personal, payment, account, technical, and other types of data;
• 10 years. We retain the details of your account in order to defend our rights and provide the legal authorities with the necessary details if there is such a need;
• Forever. The company saves data about your self-exclusion in order to don’t let you access the platform ever again.

In addition to all the points above, the users have a right to be forgotten. It means that the bettors can request the data deletion by contacting the support or making it manually in the account settings. However, the casino is not eligible to don’t review the request if the information is necessary to be presented. Apart from that, you can unsubscribe from promotional emails if you don’t want to receive them anymore. From our side, we kindly ask you to contact us if you see any mistakes in our services or if some details need to be updated. It is highly recommended to return to the policy and reread it in order to don’t miss any important updates or changes.
Finally, we can collect the details about you via various surveys and contests. These events are free to enter, and it is completely your choice to participate in them and provide the requested information.