Terms & Conditions

General conditions can be considered as the common rules that must be met by every user at LocoWin. These terms don’t have a specific subject, but at the same time, they are the most mandatory among other categories. Below you can read the main points from that category:

• We restrict access to betting services to all minors, which means that players under 18 can’t gamble at LocoWin;
• Those users who try to open the website from the restricted area won’t receive any access to it;
• The Canadian gamblers need to understand that online betting is created for entertainment purposes only, but at the same time, it can lead to losing real money;
• The players must have a positive balance if they want to play casino games on the platform;
• You have to confirm that you are not, and you won’t be involved in any type of fraudulent activity, terrorism, or money laundering schemes;
• In case your jurisdiction restricts online gambling, then it’s solely your responsibility to begin betting on our website;
• While you use the platform, you have to provide us with valid information only and let us know when it needs any updates.

In order to begin gambling, you are required to create an account on the platform. It is an easy process that won’t take much time to complete. However, there are some rules that are related to opening a profile at LocoWin. The following list will help you to explore them specifically:

• The players can have only one account at LocoWin, and attempts to create multiple profiles will be prevented by the security team;
• You agree that you didn’t request self-exclusion on our platform or in any other casinos;
• You must remember and keep the login information safe and don’t share it with anyone;
• The gamblers can’t transfer their funds between accounts;
• You are not allowed to cooperate with other users to have an advantage over the casino;
• The verification is required for every user at LocoWin, and they must provide the security team with valid identification documents.

The gamblers at LocoWin have to top up their balance in order to begin betting. All deposits can be made via the available payment methods on the platform, but there are some rules related to the top-ups. So, read them carefully to understand the obligations:

• The casino doesn’t claim any percentage from your deposits, but the banks or e-wallets can charge some fees for transaction;
• If the funds appear in your balance by mistake, then you are not allowed to use them for betting, and you have to wait until they will be claimed back by the casino;
• The users have to utilize only the payment methods that belong to them and that were not involved in any kind of criminal activity;
• The minimum deposit at LocoWin equals CAD 16;
• We are not a bank, therefore we can’t exchange currencies;
• The company reserves the right to confiscate any kind of debts that you owe.

Cash-outs at LocoWin are strictly regulated and observed by LocoWin. It is made for safety purposes and to prevent different fraudulent schemes. Therefore, there is a list of rules that limit the withdrawals. Below, you can explore the main ones, and know what you can do and what you can’t:

• The users have a maximum withdrawal limit of CAD 19,514 weekly and CAD 78,956 monthly;
• Verification is mandatory to complete for all gamblers who want to cash out their winnings;
• The casino can charge additional fees for processing the withdrawals;
• The minimum cash out that can be made on the platform is CAD 16;
• The cash-outs can be transferred only to the cards or wallets that belong to you;
• The usual withdrawal processing time is 2 days, but sometimes it can take up to 10 days;
• Bonus money can’t be withdrawn until you won’t meet the wagering requirement.

The main goal of LocoWin is to provide the highest security level possible in order to protect the platform and the users as well. In addition to that, the company applies the strongest measures to prevent criminal activity, such as fraud, money laundering, and terrorism. Below, you will explore the main terms that relate to the security of the platform:

• The funds can be transferred only to the account holder and no one else;
• The security team remembers all transactions and saves the information about them;
• We can search for additional information about you on the web when you provide us with verification documents;
• We can request you to provide the additional information about your political status, source of wealth, and other important data, which can help us to get to  know about your activity;
• In case you are involved in criminal activity, we have a full right to report to legal authorities or government bodies.

We care about the health of the users and want them to treat LocoWin as a source of entertainment only. Every gambler must create a responsible approach and have a fun time while betting on the platform. Here are the rules that are related to responsible gambling:

• The company is eligible to use additional tools in order to detect possible problems with gambling;
• In case the players want to control their finances, they can apply deposit limits, which will not allow them to deposit more than a certain amount of money;
• The users have the full right to request a self-exclusion and be blocked on the platform for some time or forever;
• The company promises to find professional help for the user if they certainly need it.

It is important for many users to understand that the platform they have chosen is fair. How lucky you are that LocoWin is one of them. Below, you will see the main rules which are met by the platform in order to provide you with honest services:

• All games on the platform apply a provably fair system;
• The RNG technologies are widely used to randomize the results;
• All payments that you have made are saved, and the external auditors constantly observe the platform for possible violations.

Some accounts, that stay inactive, are also regulated by the terms and conditions. Explore the rules in order to don’t lose your profile:

• The accounts that were not entered for 6 months are counted as inactive, while the profiles that were not accessed for 30 months become dormant;
• The casino has the right to charge the fee of CAD 7,8 if your account becomes inactive;
• The company is required to give you months’ notice before your profile at LocoWin becomes inactive;
• You have the right to prove that your account was not possible to access in order to return it.

The terms and conditions regulate the emerging conditions between LocoWin and the players as well. Here are the main points from that article, which will show you how the issues can be solved:

• You can express your complaints by sending an email to [email protected] and waiting for a response within 8 business days;
• In case you have some questions related to your personal information, we recommend that you look through the privacy policy;

You have the right to contact the Kahnawake Gaming Commission at [email protected] if the answer from LocoWin doesn’t suit you.

The security of your data really matters, and the terms and conditions regulate the safety of the platform. Here are the main points from that article:

• The company ensures gamblers that when they bet on the platform, they get a high level of security and their personal data is protected;
• On the other hand, the users must make everything possible to care about the provided data and don’t transfer it to anyone else;
• In case you want to explore more about the safety of the information, you can explore the Privacy Policy.
  The terms and conditions are mandatory to agree to, because without them you won’t be able to use any of the available services at LocoWin. Remember that we can update them from time to time, therefore, it is necessary to receive only the fresh information and return to that document when you have time.